Browser Help

Click on the titles below for help on:

• Enabling Cookies
• Clearing Cookies and Browsing Data
• Enabling Javascript

How to Enable Cookies

To enable cookies , follow the instructions below for the browser version you are using.

Apple Safari 5.x+

• Open Safari if it is not already open.
• Select Safari > Preferences.
• Click Privacy.
• In the Block cookies section, specify when Safari should accept cookies from websites.

Google Chrome v21+

• Click the Chrome menu icon on the browser toolbar.
• Select Settings.
• Click Show advanced settings.
• In the Privacy section, click the Content settings button.
• In the Cookies section, select Allow local data to be set.
• Click OK to save changes.

Mozilla Firefox 4.0+

• Select the Firefox button on browser window.
• Select Options.
• Select Privacy icon.
• Check the box corresponding to Accept cookies from sites.
• Click OK to save changes.

Mozilla Firefox 3.x

• Go to the Tools menu.
• Select Options.
• Select the Privacy tab.
• Check the box corresponding to Accept cookies from sites.
• Click OK to save changes.

Mozilla Firefox (1.0 final release and earlier)

• Go to the Tools menu.
• Select Options.
• Select the Privacy icon in the left panel.
• Check the box corresponding to Allow sites to set cookies.
• Click OK to save changes.

Microsoft Internet Explorer 6.0+

• Select Internet Options from the Tools menu.
• Click on the Privacy tab.
• Click the Default button (or manually slide the bar down to "Medium") under "Settings".
• Click OK.

Microsoft Internet Explorer 5.x

• Select Internet Options from the Tools menu.
• Click on the Security tab.
• Click the Custom Level button.
• Scroll down to the Cookies section.
• To enable:
  • Set Allow cookies that are stored on your computer to Enable .
  • Set Allow per-session cookies to Enable .
• Click OK.

Microsoft Internet Explorer 4.x

• Select Internet Options from the View menu.
• Click on the Advanced tab.
• Scroll down to find "Cookies" within the Security section.
• To enable:
  • Select Always accept cookies.
• Click OK.

Netscape 7.1/Mozilla 5.0

• Select Preferences from the Edit menu.
• Click on the arrow next to Privacy & Security in the scrolling window to expand.
• Under Privacy & Security, select Cookies.
• Select Enable all cookies.
• Click OK.

Netscape Communicator 4.x

• Select Preferences from the Edit menu.
• Find the "Cookies" section in the "Advanced" category.
• To enable:
  • Select Accept all cookies (or Enable all cookies ).
• Click OK.

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How to Clear Cookies and Browsing Data

If you are having trouble accessing a login page try clearing the browser's cache and cookies in addition to restarting the browser.

Internet Explorer 11

Clearing Browser Cache:

1. Open Internet Explorer.
2. Navigate to Tools > Delete browsing history... The Delete Browsing
3. History window opens.
4. Check Temporary Internet files and website files.
5. Ensure no other options are checked.
6. Click Delete. The cache is cleared.

Clearing Browser Cookies:

1. Open Internet Explorer.
2. Navigate to Tools > Delete browsing history…
3. The Delete Browsing History window opens.
4. Check Cookies and website data
5. Ensure no other options are checked.
6. Click Delete. Cookies are cleared.

Mozilla Firefox

Clearing Browser Cache:

1. Open Firefox.
2. From the Firefox menu in the top-left corner, navigate to History > Clear Recent History… The Clear Recent History window opens.
3. Click the Details down arrow.
4. Check Cache.
5. Ensure no other options are checked.
6. From Time range to clear:, select how far back in time you want Firefox to go in clearing the cache.
7. Click Clear Now. The cache is cleared.

Clearing Browser Cookies:

1. Open Firefox.
2. From the Firefox menu in the top-left corner, navigate to History > Clear Recent History… The Clear Recent History window opens.
3. Click the Details down arrow.
4. Check Cookies
5. Ensure no other options are checked.
6. From Time range to clear:, select how far back you want Firefox to go in clearing cookies.
7. Click Clear Now. Cookies are cleared.

Google Chrome

Clearing Browser Cache:

1. Open Chrome.
2. Click the three vertical dots in the top-right corner.
3. Click Settings.
4. Scroll down until you see the "Privacy and Security" section.
5. From the Privacy and Security section, click Clear browsing data… The Clear Browsing Data window opens.
6. Check Empty the cache.
7. Ensure no other options are checked.
8. Select how far back you want Chrome to go in clearing the cache.
9. Click Clear browsing data. The cache is cleared.

Clearing Browser Cookies:

1. Open Chrome.
2. Click the three vertical dots in the top-right corner.
3. Click Settings. 
4. From the Privacy section, click Clear browsing data… The Clear Browsing Data window opens.
5. Check Delete cookies and other site and plug-in data.
6. Ensure no other options are checked.
7. Select how far back you want Chrome to go in clearing cookies.
8. Click Clear browsing data. Cookies are cleared.

Apple Safari

Clearing Browser Cache:

1. Open Safari.
2. Navigate to "Safari" > Empty Cache.
3. Click Empty. The cache is cleared.

Clearing Browser Cookies:

1. Open Safari.
2. Navigate to Safari > Preferences…
3. Click the Privacy tab.
4. Click Remove All Website Data… A confirmation window opens.
5. Click Remove Now. Cookies are cleared.

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How to Enable Javascript

To enable javascript , follow the instructions below for the browser version you are using.

Apple Safari

• Open Safari if it is not already open.
• Choose Action menu (gears icon) > Preferences.
• Click Security.
• Make sure these checkboxes are selected: Enable plug-ins, Enable Java, and Enable Javascript.
• Make sure this checkbox is not selected: Block pop-up windows.

Google Chrome v21+

• Click the Chrome menu on the browser toolbar.
• Select Settings.
• Click Show advanced settings.
• In the Privacy section, click the Content settings button.
• In the Javascript section, select Allow all sites to run Javascript.
• Click OK to save changes.

Mozilla Firefox 3.x+

• On the Tools menu, click Options.
• Select the Content tab.
• Check the box next to Enable JavaScript.
• Click the Advanced button to open the Advanced JavaScript Settings box.
• Check the boxes under Allow scripts to section that you want to allow.
• Click OK.
• Click OK.

Mozilla Firefox (1.0 final release and earlier)

• On the Tools menu, click Options.
• Click Web Features in the Options list.
• Under the Web Features section, check the box next to Enable JavaScript.
• Click the Advanced button to open the Advanced JavaScript Options box.
• Check the boxes under Allow scripts to section that you want to allow.
• Click OK.
• Click OK.

Mozilla

• On the Edit menu, click Preferences.
• Double click Advanced in the Category list.
• Select Scripts & Plugins from the menu.
• Under the Enable JavaScript for section, check the box next to Navigator.
• Check the boxes under Allow scripts to section that you want to allow.
• Click OK.

Microsoft Internet Explorer 5.0x+

• On the Tools menu, click Internet Options.
• On the Security tab , click Internet.
• Click Custom Level.
• Scroll down to Active Scripting.
• Click Enable (or Prompt ).
• Click OK.
• Click Yes.
• Click OK.

Microsoft Internet Explorer 4.x

• Select Internet Options from the View menu.
• Click the Secutity tab.
• Click Custom.
• Click Settings.
• Scroll down to locate Scripting.
• Select Enable for Active Scripting.
• Click OK , then click the Reload button.

Netscape 7

• On the Edit menu, click Preferences.
• Double click Advanced in the Category list.
• Select Scripts & Plugins from the menu.
• Under the Enable JavaScript for section, check the box next to Navigator.
• Check the boxes under Allow scripts to section that you want to allow.
• Click OK.

Netscape Communicator 4.x

• Select Preferences from the Edit menu.
• Click Advanced.
• Check in both Enable Java and Enable JavaScript.
• Click OK.